Help

HOW TO ORDER

Step 1: Adding Items To Your Cart 
Our website has been structured so that products are categorised according to their type, when browsing through our collection you can click on any item for more detailed information. Once you've decided on an item please:

a) Select your preferred colour, size & quantity,
b) Click on the "Add to Cart" or "Buy Now" button.

When you click on "Add to Cart" your selection will be added to your Shopping Cart and you are free to continue browsing our website. The "Buy Now" button will take you directly to your Shopping Cart. If a specific size is unavailable, then it is currently out of stock or has been sold out online - please contact our Customer Care team who may be able to order the item for you.


Step 2: Viewing & Reviewing Your Shopping Cart 
You can view the items in your bag at any time by clicking the "Shopping Cart" button in the top right hand corner of any page.

a) Changing The Items In Your Cart 
You can change the quantity of items you wish to purchase by changing the number in the "Quantity" box. Make sure you click the "Update" icon next to the quantity field to action the change. 
b) Removing An item From Your Cart 
To remove an item click the "Remove" icon (next to the "Update" icon) of the item you wish to remove. 
c) To Continue 
Once you are happy with the items in your cart, please press the "Checkout" button to proceed to the next step.


Step 3: Checkout - Payment & Delivery Details 
a) Contact Details 

i) Returning Customers 
This is for existing online customers who have created an account with us. Please select "I am a returning customer", you will then be prompted to enter your registered email address and password to continue, our system will retrieve and pre-fill your details.     
ii) New Customers 
Please enter your contact details, note all fields marked with an asterisk (*) must be completed.

b) Delivery & Payment Details

i) Select your preferred delivery option,
ii) Check your contact, delivery and order details carefully. 
iii) If applicable, apply any Gift Certificate or Coupon codes,
iv) Select your preferred payment option and enter any additional comments regarding your order,
v) When you are satisfied with the information provided, click the "checkout" button to complete your online order.

If paying via PayPal please follow the prompts to complete your payment. 


Step 4: Order Confirmation

Once you have completed your order, we will send you an email with a copy of your order attached. All correspondence relating to your order will be sent from customercare@lechateaucollection.com.au. Please make sure you add this email address to your address book and/or safe list of contacts. If you don’t receive your email, please check your Junk or Spam email folder. 


If you encounter any problems please contact us on +61 3 8838 2676 or email us at customercare@lechateaucollection.com.au.



BEST VIEWING / COLOURS / SIZES

Our website is best viewed with monitors using 1024 x 768 resolution or above. Please note colours may vary slightly from those displayed on the website. All monitors display colours slightly differently as a result of the monitor’s and your personal settings.



CURRENCY

All prices displayed on this website are in Australian dollars (AUD) and inclusive of GST. 



WASH & CARE ADVICE

About Us

At Le Château Collection, we're passionate about offering a unique range of beautiful merchandise designed to reflect the true Australian way of life. Our collections use the finest materials and combines signature fine tailoring to create a comprehensive range perfect for all occasions.

Find out more »

Facebook