Thank you for shopping with Le Château Collection, your satisfaction is important to us which is why all our products undergo stringent quality checks to ensure you receive the highest quality products. We understand that at times you may need to make a return, so please ensure that you retain your original receipt as proof of purchase.
1. Your right to a refund of the item purchase price
1.1 You are entitled to a repair, replacement or refund for items purchased if the item is:
a) faulty due to manufacturing defect,
b) have been wrongly described,
c) different from a sample shown to you, or
d) not fit for purpose
Please retain your receipt as proof of purchase.
1.2 Faulty products must be sent to our suppliers for assessment, this may take up to 6 weeks. If the item is deemed faulty, we reserve the right to offer a replacement or repair at no cost to you.
1.3 The options to repair, replace or refund is determined on a case-by-case basis and we reserve the right to select what is offered.1.4 To initiate this process, please complete our online Returns Form. Once submitted a Customer Care representative will contact you within 3 working days. Note: we are unable to facilitate online returns in store.
2. Le Château Collection ‘Change of Mind Policy’
2.1 Le Château Collection is not legally obliged to provide refunds or offer exchanges/credit notes simply because you have changed your mind about the purchase.
2.2 However, under our ‘Change of Mind Policy’, if you simply change your mind we do offer exchanges or credit notes to the value equivalent to the purchase price (ie. excl. postage) for most items provided that:
a) you return the item within 14 days from the date of purchase; and
b) the item is in its original condition, unworn, unwashed with all tickets & labels attached; and
c) you provide an original Le Château Collection receipt as proof of purchase; and
d) the item is full priced.
We are unable to offer change of mind returns (exchanges or credit notes) on sale items.
2.3 To protect your health and the health of others, our ‘Change of Mind Policy’ does not apply under any circumstances to the following items:
e) lingerie & hosiery.
2.4 Due to the delicate nature of these items, we are unable to offer change of mind returns (exchanges or credit notes) on accessories, handbags, eveningwear or heavily beaded items. Please note: some loss of beading should be regarded as normal.
2.5 To request a Change of Mind exchange or credit, please email email@example.com detailing your request and a representative will be in contact within 3 working days. You can also exchange your item at any Le Château Collection store.
If you require further information or clarification please do not hesitate to contact our Customer Care team.
Thank you for your cooperation.