// IMPORTANT INFORMATION
Australia Post have advised us of delays within their delivery network due to a significant increase in demand, limited flights and the implementation of additional health and safety measures such as social distancing at their facilities. Please see below for the estimated temporary delivery time frames (*).
During the COVID-19 situation, Australia Post is offering contactless delivery where their driver will stand back from the door and not require signature on delivery, for more information please visit the Australia Post website. You can track the delivery of your order via the MyPost App, by visiting the Australia Post website or by calling 131 118.
a) Split Deliveries
To avoid delaying your order and any disappointment we may fulfil your order from multiple locations. In the event of a split delivery, please be assured that you will not incur any additional shipping charges, however there may be a slight delay in delivery times. You will receive an email notification with any new tracking information.
b) Promotional & Sale Periods
All orders are generally dispatched within 2 business days of order via an express service, however during promotional and sale periods order dispatch time-frames may be slightly longer.
c) Tracking Your Order
You can track the delivery progress of your order by visiting the Australia Post website (auspost.com.au/track) or by calling Australia Post on 131 118.
Metro: Melbourne, Sydney, Canberra, Brisbane, Adelaide
Express Post: 1-2 Business Days
(*) COVID-19 DELAYS: 3-5 Business Days
Flat Rate: $9.95
Regional: NSW, SA, QLD, TAS
Other: Darwin, Alice Springs
|Express Post: 2-3 Business Days|
(*) COVID-19 DELAYS: 5-7 Business Days
|Flat Rate: $9.95|
Metro: WA, NT
Other: Far North QLD, Remote Tasmania
|Express Post: 3-5 Business Days|
(*) COVID-19 DELAYS: 7-11 Business Days
|Flat Rate: $9.95|
We endeavour to have orders dispatched within 2 working days from the time your payment clears. You will receive a delivery confirmation email as soon as your order is dispatched. As all orders are sent with signature on delivery for added peace of mind, please ensure someone is available to receive it between 9am - 5pm. Note: during peak periods (eg. Christmas) and public holidays there may be delays, please visit this page for up-to-date information.
|New Zealand ||International Post: 7-10 Working Days|
(*) COVID-19 DELAYS: 14-21 Business Days
|Flat Rate: $20.00|
|All Other Countries||International Post: TBC|
(*) COVID-19 DELAYS: TBC
International deliveries time-frames may be affected by the amount of time it takes for an item to clear customs. For deliveries to countries other New Zealand, please contact our Customer Care team to determine the cost of shipping.
You will not have any import tax or duty charges applied at checkout or included in the final transaction total. Postal charges does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed upon delivery will be the responsibility of the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, please contact your local customs office.
CLICK & COLLECT - Temporarily Unavailable
Click & Collect is a free service that allows you to order online and pick up your purchase from your preferred Le Château Collection store. We will send you an email when your item is ready for collection, please ensure you have:
a) Valid photo ID &
b) Your order number
Please note: the name on the order confirmation email must match the name on the photo ID. You will be required to sign for your order on collection.
If you have nominated someone other than yourself to pick up the order we may require contact with you prior to releasing your order.