PRIVACY COMMITMENT

Jinma Enterprises Pty Ltd (ABN 24 053 279 324) is subject to the Privacy Act 1988 (Cth) and complies with the National Privacy Principles for handling your personal information. We recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information. Our Privacy Policy applies to the personal information we collect, store, maintain and use about you as our customers, visitors to our website, social media and other digital services, job applicants and members of the public.

By using our websites, you are consenting to the collection of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy without notice. You should check this page regularly to take notice of any changes we may have made to this policy.


WHEN DO WE COLLECT INFORMATION ABOUT YOU?

At times, we are required to collect personal information in the normal course of providing services for our customers.

These services include:

- When you sign up to our mailing list
- Answering customer enquiries
- Processing lay-by purchases 
- Accepting customer orders 
- Processing online purchases and payments 
- Registering an online account 
- Processing credit card payments
- Providing tailoring instructions 
- Ordering dry cleaning / repairs 
- Arranging product holds 
- Receiving prize application forms 
- Accepting gift voucher payments 
- Recording customer accident details 
- Processing cash refunds 
- Maintaining detailed information on our websites 
- Any other time where you may supply personal information to us from time to time.

Also, we make use of “cookies” on our websites. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers. We use cookies to gain statistics on which areas of our sites attract traffic. We also use cookies to improve your experience of our websites. For example, cookies allow us to recognise whether or not you are returning to our websites. In addition, we make use of third parties who use cookies to serve ads based on past visits to our website. This may allow us to alert you to products or offers which we think you might be interested in viewing. Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. Please note that some services on our website will not function if your browser does not accept cookies. When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.


WHAT INFORMATION DO WE COLLECT?

We may collect the following information from you:

- your name and contact details, such as your physical address, email address and phone number; 
- your gender, birthdate and occupation; 
- your purchase history; 
- your company name (if applicable); 
- the name of the domain from which you access the internet; 
- the date and time you access our sites; 
- the internet address of the website from which you linked directly to our sites; 
- other information you may supply to us; 
- if you are a candidate for employment, we may collect other information as further set out in our application forms or during the recruitment process. This may include information relating to your employment history, working eligibility rights, suitability for the role you are applying for, and your referee details; and 
- any other information you may provide to us from time to time.


WHY DO WE COLLECT THIS INFORMATION?

We use the information to customise our services, plan product development so that we can provide you with relevant consumer information and notify you of products and special offers that may be of interest to you. It is also collected so that we may provide value-added services. If you are a candidate for employment, we collect information to assess your suitability for a position within our business and for other purposes such as contacting referees, performing background checks and visa applications. The information we collect through our website, www.lechateaucollection.com.au, helps us better understand the products and services most helpful to you. 


DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?

We may disclose information we hold to our directors, officers, employees and other Associated Entities within our corporate group for business and marketing purposes. We may disclose your information as part of a visa application process or where required to do so by law. Sometimes we use third party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by organisations other than ourselves, and some of these services may be hosted overseas. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity. We will not sell or trade your personal information.


PROMOTIONAL COMMUNICATIONS

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by clicking on the “unsubscribe link”/”update our preferences” at the bottom of any of our communications.


PERSONAL INFORMATION ACCESS

You may review, change or delete personal information related to your use of our website. To access your information, simply sign into your account and click on "My Account". If you would like to know what information we hold about you please contact our Privacy Manager at privacy@jinmaenterprises.net. If you discover that there is an error or information is missing, please update your details online by signing on and visiting “My Account” and editing the relevant details. We will try to ensure that all information we collect, use or disclose about you in accordance with this Privacy Policy is accurate, complete and up-to-date.


ANONYMITY

You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity. If you are a candidate for employment you must provide personal information which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to be misleading or deceptive.


SECURITY

We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose. We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. It is important for you to protect against unauthorised access to your password and your computer. Ensure you sign out when you have finished visiting our websites especially if you have accessed the websites from a shared computer.


PRIVACY COMPLAINTS

If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our Privacy Policy please contact our Privacy Manager at privacy@jinmaenterprises.net. All such enquiries or complaints will be taken seriously and handled with impartiality and discretion. We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations. We will do our best to resolve your complaint as quickly as possible.

If you are not satisfied with our response to your complaint, you can refer the matter to the Federal Privacy Commissioner (Tel: 1300 363 992):

ATT: Director of Complaints
Office of the Federal Privacy Commissioner
GPO Box 5218,
Sydney NSW 1042