b) have been wrongly described,
c) different from a sample shown to you, or
d) not fit for purpose
1.2 Faulty products must be sent back to our suppliers for assessment, which may take up to 6 weeks.
1.3 If the item is deemed faulty, we reserve the right to offer a replacement or repair at no cost to you.
2.2 However, under our ‘Change of Mind Policy’, if you simply change your mind we do offer exchanges or credit notes to the value equivalent to the purchase price for most items provided that:
We are unable to offer change of mind returns (exchanges or credit notes) on sale items.
2.3 To protect your health and the health of others, our ‘Change of Mind Policy’ does not apply under any circumstances to the following items:
2.4 Due to the delicate nature of these items, we are unable to offer change of mind returns (exchanges or credit notes) on accessories, handbags, eveningwear or heavily beaded items. Please note: some loss of beading should be regarded as normal.
If you require further information or clarification please do not hesitate to contact our Customer Care team.
Thank you for your cooperation.