COVID-19 Update

A MESSAGE TO OUR COMMUNITY 
UPDATED: 27/07/2021

OUR STORES ARE OPEN
Hello again! In line with the recent easing of COVID-19 restrictions, our retail stores will be reopening from 9:30am, Wednesday, 28 July 2021.

The health and well-being of our customers, staff and community continues to be our priority. When visiting, please:
- Check-in using the Service Victoria app,
- Maintain social distancing,
- Adhere to maximum density limits,
- Wear a face mask (unless exempt),
- Maintain good hygiene and use the hand sanitiser provided.

If you have any COVID-19 symptoms, please get tested and stay home.

We look forward to welcoming you in-store soon.



RETAIL STORES

The health and well-being of our customers, staff and community are our utmost priority. As such, our team have been briefed on COVID-19 procedures and safety & hygiene measures have been implemented to ensure a safe and enjoyable shopping experience for all. We thank you for your patience, support & understanding. 

If you have any feedback about these changes, please contact a member of our team.


CONTACTLESS PAYMENT
To minimise cash handling, contactless payment is encouraged where possible.
We accept: Apple Pay, Google Pay, PayPass, payWave, Samsung Pay and Tap & Pay.


QR CODE CHECK-IN
To support COVID-19 contact tracing efforts, customers are requested to check-in via the
Service Victoria QR code, simply follow the instructions displayed on posters throughout the store.


FACE MASKS
In line with Victorian Government advice, face masks that cover the nose and mouth are to be worn at all times
whilst in-store (unless you have a lawful exemption).


SOCIAL DISTANCING
Social distancing markers have been placed around the store to help you shop comfortably and maintain a 1.5m distance
between yourself and others.


IN-STORE HYGIENE
We have increased the frequency of strict cleaning measures, including frequent cleaning of high-touch areas.


OCCUPANCY LIMITS
Occupancy limits have been put in-place to ensure social distancing can be comfortably maintained.
Each store's limit may vary, if the limit has been reached please wait outside.
We thank you for your patience and understanding and apologise for any inconvenience caused.


HAND SANITISER
Antibacterial products have been deployed and are available for use throughout the store.


EVERY 2ND FITTING ROOM CLOSED
Every second fitting room is closed to give you confidence that you will be at a safe physical distance from others when trying on clothes.


STAY HOME IF UNWELL
If you are feeling unwell we ask that you stay home and get tested. You can still shop with us online 24/7.



ONLINE STORE

Our online store is open and our dispatch team are continuing to work to get your orders packed and dispatched to you. Please be assured that we have strict policies in place to keep you and our team safe.


SHIPPING & DELIVERY UPDATE
Australia Post have advised us of delays within their delivery network due to a significant increase in demand, limited flights and the
implementation of additional health and safety measures such as social distancing at their facilities.
For detailed information about each of our delivery options, please click here.