COVID-19 Update

 LAST UPDATED: 18/02/2021 

A MESSAGE TO OUR COMMUNITY 

OUR STORES ARE OPEN

In line with the recent easing of COVID-19 restrictions, our stores are open from 9:30am, Thursday, 18 February 2021.

When shopping in-store, please be assured that the health and well-being of our customers, staff and community remains our utmost priority. Our team have been briefed on COVID-19 procedures, additional signage have been installed and changes to our in-store experience have been made. As we get use to these adjustments, we thank you for your patience, support & understanding.

You can still shop with us online 24/7. Our delivery partner no longer requires a signature on delivery, allowing them to drop your parcel at the door without contact.

We look forward to welcoming you in-store soon.


___________________________________________________ 




RETAIL STORES
The health and well-being of our customers, staff and community are our utmost priority. As such, our team have been briefed on COVID-19 procedures and new safety & hygiene measures have been implemented to ensure a safe and enjoyable shopping experience for all. We thank you for your patience, support & understanding. 

If you have any feedback about these changes, please contact a member of our team. 


CONTACTLESS PAYMENT

To minimise cash handling, contactless payment is encouraged where possible. 
We accept: Apple Pay, Google Pay, PayPass, payWave, Samsung Pay and Tap & Pay.


QR CODE CHECK-IN

To support COVID-19 contact tracing efforts, we're encouraging all customers to check-in. 
Simply follow the instructions displayed on posters throughout the store. This service is provided by Services Victoria, 
learn more at: service.vic.gov.au/check-in.


FACE MASKS

In line with Victorian Government advice, face masks that cover the nose and mouth are to be worn at all times whilst in-store (unless you have a lawful exemption).


SOCIAL DISTANCING

Social distancing markers have been placed around the store to help you shop comfortably and maintain a 1.5m distance between yourself and others. 


IN-STORE HYGIENE

We have increased the frequency of strict cleaning measures, including frequent cleaning of high-touch areas.


OCCUPANCY LIMITS

Occupancy limits have been put in-place to ensure social distancing can be comfortably maintained. Each store's limit may vary due to its size and layout.
If the limit has been reached please wait outside; we thank you for your patience and understanding and apologise for any inconvenience caused. 


HAND SANITISER

Antibacterial products have been deployed and are available for use throughout the store. 


EVERY 2ND FITTING ROOM CLOSED

Every second fitting room is closed to give you confidence that you will be at a safe physical distance from others when trying on clothes. 


STAY HOME IF UNWELL

If you are feeling unwell and/or displaying the mildest of symptoms associated with COVID-19 we ask that you stay home and do not enter our stores.
You can still shop with us online 24/7.



ONLINE STORE
Our online store is open and our dispatch team are continuing to work to get your orders packed and dispatched to you. Please be assured that we have strict policies in place to keep you and our team safe.


SHIPPING & DELIVERY UPDATE

Australia Post have advised us of delays within their delivery network due to a significant increase in demand, limited flights and the implementation of additional health and
safety measures such as social distancing at their facilities. For detailed information about each of our delivery options, please click here.




About Us

At Le Château Collection, we're passionate about offering a unique range of beautiful merchandise designed to reflect the true Australian way of life. Our collections use the finest materials and combines signature fine tailoring to create a comprehensive range perfect for all occasions.

View More »

Facebook