Shipping & Delivery

SHIPPING & DELIVERY


** Important Notice **

Delivery Disruptions

Due to ongoing airspace disruptions across the Middle East, airlines have cancelled services to several destinations.

These delivery routes are temporarily suspended until further notice:

  • Bahrain
  • Iraq
  • Israel
  • Jordan
  • Kuwait
  • Lebanon
  • Oman
  • Qatar
  • Saudi Arabia
  • United Arab Emirates
Shipping Information

Split Deliveries
Orders may occasionally be fulfilled from multiple locations. No additional shipping charges apply, though delivery times may vary slightly.

Promotional & Sale Periods
Orders are generally dispatched within 2 business days. Dispatch may take slightly longer during sale periods.

Tracking Your Order
Track your parcel via Australia Post or call 13 11 18.

Carbon Neutral Delivery
Where possible, deliveries are sent using carbon offset parcel services.

Domestic Delivery

Metro: Melbourne, Sydney, Canberra, Brisbane, Adelaide
Regional Victoria

Express Post: 1–2 Business Days
Cost: $9.95 AUD


Metro: Perth
Regional NSW, SA, QLD, TAS
Alice Springs

Express Post: 2–3 Business Days
Cost: $9.95 AUD


Metro WA, NT
Far North QLD, Remote Tasmania

Express Post: 3–4 Business Days
Cost: $9.95 AUD

Orders are typically dispatched within 2 working days once payment clears. Delivery delays may occur during public holidays and peak sale periods.

International Delivery

New Zealand
International Post: 7–10 Business Days
Cost: $20.00 AUD


All Other Countries
For delivery to countries other than New Zealand, please contact Customer Care for delivery timeframe and shipping costs.


Important:

  • Import duties and taxes are not included at checkout
  • International delivery times may vary due to customs clearance processes
  • Any customs charges are the customer’s responsibility
  • Orders must be declared at exact value for export compliance
  • Orders cannot legally be marked as “gift”

Please contact your local customs office for further information.

Click & Collect

Click & Collect is a free service allowing you to order online and collect from your preferred Le Château Collection store.

How it works:

  1. Select Pickup From Store at checkout
  2. Add your preferred store in the comments box
  3. Wait for your collection confirmation email

When collecting, please bring:

  • Valid photo ID
  • Your order number

The name on your order confirmation must match the photo ID presented.

If someone else is collecting your order, we may contact you for verification.

Please do not visit the store until you receive your collection-ready email.