Shipping & Delivery
a) Split Deliveries
d) Carbon Neutral Delivery
Where possible, orders are dispatched with a parcel delivery service which offers carbon neutral deliveries through carbon offset programs.
|Metro: Melbourne, Sydney, Canberra, Brisbane, Adelaide|
|Express Post: 1-2 Business Days||Flat Rate $9.95 AUD|
Regional: NSW, SA, QLD, TAS
Other: Alice Springs
|Express Post: 2-3 Business Days||Flat Rate $9.95 AUD|
|Metro: WA, NT|
Other: Far North QLD, Remote Tasmania
|Express Post: 3-4 Business Days||Flat Rate $9.95 AUD|
|New Zealand||International Post: 7-10 Business Days||Flat Rate $20.00 AUD|
|All Other Countries ||International Post: TBA|
(*) COVID-19 DELAYS: TBA
For deliveries to countries other than New Zealand, please contact our Customer Care team to determine the cost of shipping. You will not have any import tax or duty charges applied at checkout or included in the final transaction total. Postal charges does not include possible taxes and duties which may be applied by customs in the country where the order originated.
The responsibility for any customs duties, foreign taxes or other fees which may be imposed upon delivery will be the responsibility of the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient.
Click & Collect is a free service that allows you to order online and pick up your purchase from your preferred Le Château Collection store. To use this service please select "Pickup From Store" at the checkout and advise of your preferred pickup store in the comments box. We will send you an email when your item is ready for collection, please ensure you have:
Please note: the name on the order confirmation email must match the name on the photo ID. You will be required to sign for your order on collection.
If you have nominated someone other than yourself to pick up the order we may require contact with you prior to releasing your order.
To avoid disappointment, please DO NOT attempt to collect your order from the store until you have received an email that your order is ready to collect.