Community Standards

INTRODUCTION

At Le Château Collection, our social media pages are thoughtfully curated to be a welcoming and inspiring space where our valued customers can:

  • Immerse themselves in the world of Le Château Collection and learn more about our story;
  • Discover detailed information, styling tips, and inspiration from our latest collections;
  • Engage in thoughtful and respectful conversation with our community;
  • Share both positive experiences and constructive feedback; and
  • Receive assistance and personalised support from our dedicated Customer Care team.

We believe in openness, authenticity, and connection. Just like our retail stores, our social media pages are safe and respectful spaces; we are committed to ensuring our pages uphold the highest standards of respect and safety.

To maintain a positive and elegant environment for all, we kindly ask that posts and comments do not:

  • Breach any applicable laws or regulations;
  • Mislead, deceive, or contain spam or promotional content not affiliated with Le Château Collection;
  • Defame or discriminate against any individual or group based on race, ethnicity, nationality, gender, age, sexual preference, religion, disability, mental health, or political beliefs;
  • Contain nudity or other sexually explicit or suggestive content;
  • Contain personally identifiable information, or links to third-party websites;
  • Contain repetitive, copied and pasted, or duplicated content from single or multiple users;
  • Promote, glorify, or incite violence of any kind; or
  • Use offensive, obscene, or otherwise inappropriate language.

Please be aware that we reserve the right to moderate or remove content that does not meet our community standards. Repeated or serious violations may result in a block from posting on any of our social media pages.

We thank you for your understanding and support in helping us cultivate a positive, sophisticated, and inclusive community where the spirit of Le Château Collection can shine.